Terms of Service

These Terms of Service apply to all digital marketing services provided by Snapback Media Pty Ltd (“Snapback Media”, “we”, “us”, “our”) to our clients (“you”, “your”, “Client”). They apply alongside the specific Service Agreement or proposal you have signed with us. Where there is any conflict between these Terms and your signed Service Agreement, the signed Service Agreement takes precedence.

We provide Google Ads management and optimisation, Google Merchant Center and shopping feed management, email marketing, Shopify development, and related digital marketing services. The specific scope, deliverables, fees, and timelines for your engagement are set out in your individual Service Agreement.

Our fees are set out in your Service Agreement. Payment is due within 14 days of the commencement date for each billing period. Payment can be made via bank transfer, direct debit, or card payment.

All fees quoted to Australian businesses are exclusive of GST unless stated otherwise.

For Google Ads management, you pay the advertising platform (e.g. Google) directly for the cost of clicks and advertising spend. Our fees cover the management and optimisation of your account only, and do not include advertising spend.

A one-off setup fee may apply for new Google Ads accounts. This fee is waived where you commit to a minimum three-month engagement with us.

You may cancel your services with us at any time by giving us 10 days’ written notice. Payment already made is non-refundable once work has commenced for the relevant period or billing cycle.

You retain full ownership of your advertising accounts, website, data, and any work product created on your behalf. We do not retain ownership of any accounts, campaigns, or materials we manage or create for you, and you have ongoing access to your accounts and data at all times.

If you are unhappy with any aspect of the service you receive from us, please let us know at the earliest opportunity so we can work with you to resolve the issue.

To the extent permitted by law, our liability for any claim arising from the services we provide is limited to the fees paid by you for the services giving rise to the claim in the three months preceding the claim. We are not liable for indirect or consequential losses, including loss of profits or business opportunities, arising from the use of third-party advertising platforms (such as Google Ads, Meta, or Klaviyo) which are subject to their own terms and conditions.

These Terms are governed by the laws of Victoria, Australia, and any disputes are subject to the exclusive jurisdiction of the courts of Victoria.

We may update these Terms from time to time. The current version will always be available on this page.